Every feature you'd expect — set up the way you work.
The capabilities that used to mean an expensive box in a cupboard, now hosted in the cloud and configured around your call flow. Here's what comes as standard.
Voicemail to email
Every voicemail is delivered to your inbox as an audio file the moment it's left. Pick messages up from your desk, your mobile, or on the move — nobody has to sit at a handset dialling 1571.
Never miss a message, wherever you areRing & hunt groups
Group your team by department — Sales, Accounts, Support — so an incoming call rings the whole group at once, or hunts down the line until someone answers. No more enquiries ringing out at an empty desk.
Calls hit the team, so nothing's missedIVR / auto-attendant
A professional "press 1 for Sales, 2 for Accounts…" menu greets every caller and routes them straight to the right person or team — so a small business sounds every bit as organised as a large one.
A polished first impression on every callTime-based routing
Calls are handled differently in-hours, out-of-hours, at weekends and on bank holidays — automatically. Set your opening times once and the system follows them, with no need to remember to switch anything over.
The right handling at the right time, hands-freeOut-of-hours mailbox
After hours, callers hear a professional greeting and can leave a message in a mailbox that emails the office — so the first thing you see in the morning is who tried to reach you overnight.
After-hours enquiries land in your inboxKeep your existing numbers
Bring your current phone number(s) across and we'll route them intelligently to the right destination. Advertise the same number you always have — customers won't notice a thing except that calls get answered better.
No lost numbers, no reprinting stationeryZero-touch handset provisioning
Quality SIP desk phones — the Polycom VVX 250, £50 per handset with provisioning included — arrive pre-configured. Plug one into the network and it securely fetches its settings and registers itself. No engineer visit, no typing in server addresses.
Plug in and it just worksSoftphone apps
Don't want a desk phone? Any extension can live in a softphone app on a mobile or laptop instead — same number, same features, wherever you are. Mix and match across the team: desk phones at the office, apps on the road.
Your extension in your pocketDirectory push
Your company contacts and colleagues' mobiles are pushed to every handset automatically. Names show up on incoming calls and staff can dial a colleague from the phone's directory without hunting for numbers.
Everyone's contacts, on every phoneRemote & multi-site working
Extensions work anywhere there's internet — the home office, a second site, or on a softphone app on a mobile. One system spans every location, and a home worker is just another extension on the same phone system.
One phone system, everywhere your people areWant these set up around your business?
We'll map your call flow, port your numbers and ship handsets that work out of the box. Tell us what you need and we'll quote it plainly.