Home / How it works How it works

Set up for you — not left to a self-serve portal.

We handle the planning and the fiddly bits, so switching over is genuinely straightforward. Three steps, one local team, no surprises on the day.

STEP 01

We plan it

We sit down and map your call flow first — your numbers, your departments, opening hours, and exactly who rings when. Nothing is guessed once it goes live, because we've agreed how every call should be handled before we build it.

STEP 02

We provision it

Handsets are configured centrally and shipped to you ready to use. Plug them into your network and they securely fetch their settings and register themselves — no engineer visit needed, and nothing for your staff to set up.

STEP 03

We support it

A new starter, a new number, a tweak to the menu — it's one call to a local team who already know your setup, not a ticket dropped into a faceless queue. As you change, the system changes with you.

What to expect

The bits people usually worry about.

Moving your phones sounds daunting. In practice, the hard parts are the ones we take off your plate.

Keeping your number

We port your existing number(s) across so you carry on advertising the same line. We manage the port with your current provider and time the switch so calls don't drop.

Going live

We agree a switchover time that suits you and stay on hand while it happens. Old and new can run alongside each other so there's no window where you're off the air.

Broadband & network

Because we look after IT as well as phones, we can check your connection and network are up to the job first — so call quality is sorted before day one, not blamed afterwards.

Ready when you are.

Tell us how your business runs its calls today and we'll map out how it'd look on a hosted system — and what it would cost.